1. Language Access Assessment Identifying Language Needs
We begin by conducting a comprehensive assessment of your agency’s language needs. This involves analyzing the demographics of your service population, identifying the most common languages spoken, and evaluating the current language access provisions.

• Needs Analysis: We identify the LEP populations your agency serves, and the specific languages required.
• Service Review: An audit of your current services to determine where language barriers may exist.
• Recommendations: Tailored strategies to address identified gaps and enhance language access.

Case Study: Enhancing Language Services for a State Health Department
We partnered with a state health department to assess its language access needs. Through data analysis and community consultations, we identified key LEP populations and provided a roadmap for improving multilingual communication. As a result, the department was able to increase service accessibility by 40% for non-English speaking residents.

American Sign Language (ASL)
Case Study: Compliance Monitoring for a State Welfare Agency
We implemented a comprehensive compliance monitoring program for a state welfare agency, enabling them to track and report on their language access efforts. This program ensured ongoing compliance with EO 13166 and improved service delivery to people with speech impaired individuals by 30%.